Thank you for your order
Your payment has been accepted and your bank statement will show a purchase from VIPSURVIVAL
Delivery Status
Your order is currently being processed, please allow 3-5 business days for delivery. We will email your tracking number within 24 business hours. Your shipment will be sent via USPS, UPS or FedEx.
PLEASE NOTE: Your item(s) will be sent from our parent brand, Ape Survival.
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How To Track Your Order & Our Returns Policy
Shipping
We ship all of our products using UPS or FedEx and approximate delivery time is 3-5 business days after the date of order. Before contacting us please wait up to 7 business for days as there may be shipping delays or a small stock shortage.
Tracking
Tracking numbers are usually sent within 24 business hours however can sometimes take longer. The number will be sent by email.
Once you have your tracking number you can track via: www.usps.com or www.fedex.com depending on which service is used for your delivery. If you have a tracking number and it's saying "no results", please wait 24 hours as your tracking probably has not been entered into the shipping companies system yet.
Returns Policy
We have a no questions asked refund guarantee. To make a refund claim please return your product in the original packaging to the below address. After your product has been returned we will issue the refund within 24 hours.
Our returns address is:
VIP Survival
37 Inverness Drive East
Suite 100 Englewood, CO 80112
Questions, Comments & Customer Support
To reach us about issues concerning your order, delivery updates or general feedback please email us at: contact@vipsurvivalacademy.com